174: Transforming Complaints into Possibilities with Jordan Muela
Welcome Closers,
In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.
In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.
Episode Overview:
Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.
Key Moments:
- Understanding the concept of CCR (Complaint, Contribution, Request)
- How to effectively handle customer complaints
- Real-life examples of transforming complaints into opportunities
- The impact of CCR on business growth and customer relationships
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