174: Transforming Complaints into Possibilities with Jordan Muela

Welcome Closers,
In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.

Episode Overview:
Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.
Key Moments:
  • Understanding the concept of CCR (Complaint, Contribution, Request)
  • How to effectively handle customer complaints 
  • Real-life examples of transforming complaints into opportunities 
  • The impact of CCR on business growth and customer relationships 

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174: Transforming Complaints into Possibilities with Jordan Muela
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