Today I’m interviewing Alex Nigg of Properly. Properly is a company dedicated to providing the tools and people necessary for short term rental property management. Today we’ll discuss all things short term rental. From how technicians are managed from a distance to integrating “smart tech” with the properties.
(0:25) – Introduction
(1:05) – What is Properly?
(1:50) – How is the Short Term Rental Space Changing?
(3:20) – What Percent of Short Term Rentals are Professionally Managed?
(5:00) – What is Properly Doing Different in the Market?
(7:35) – Why is Properly More Qualified to Take Care of Quality Assurance?
(8:50) – What Does Properly Look Like Today?
(9:20) – How Often Does a Maintenance Event Occur?
(11:40) – How is Coordinating the Handyman Different From the Home Cleaner?
(13:10) – How to Confirm the Quality of a Technician’s Job?
(14:15) – Do Jobs Tend to Happen with the Guest Present?
(14:35) – How are the Technicians Managed?
(18:30) – How Does Alex Filter out Technicians?
(19:40) – Will the Same Processes Work on Long Term Rentals?
(20:25) – Does Properly Integrate with Other Softwares?
(22:20) – What “Smart Tech” is Being Used in Properly’s System?
(24:45) – How Do Property Management Companies Justify Outsourcing Such a Key Aspect of Their Business?
(25:50) – Was There Push Back From Property Management Companies Not Wanting to Share Vendors?
(29:20) – How Did Alex Start in a Two Sided Marketplace?
(31:30) -Geographically What has Guided Properly to Certain Markets?
(34:00) – What is Properly’s Pricing Strategy?
(36:40) – Are Entrepreneurs Born or Bred?